CANCELLATION POLICY
Eligibility for Refund: A refund is applicable only for traders who have purchased an account and have not initiated any trading activities, subject to the conditions herein.
Request: Traders must submit a refund request to [email protected] within fourteen (14) days from the date of account purchase.
Amount: The refund shall be the amount paid by the trader minus a $75.00 USD fee, attributed to non-recoverable technology and market data fees incurred by MFFU.
Method: Refunds will be processed using the original payment method and a confirmation will be sent to the trader via email.
Trading Activity: Accounts that have been utilized for trading in any form, including but not limited to placing trades, opening positions, or utilizing market data, are not eligible for a refund.
Request for Cancellation: Traders may request account cancellation by emailing [email protected].
Effect of Cancellation: Upon cancellation, the trader will forfeit access to MFFU services and platforms, and no refund shall be provided for any fees or costs previously incurred.
Right to Terminate: MFFU reserves the right to terminate agreements and deactivate accounts in instances of contract breaches or violations of the General Terms and Conditions (GTC).
Consequences of Termination: Termination may result in account closure, forfeiture of all funds and balances, and potential banning from MFFU services.
Governing Law: Any actions to enforce the User Agreement shall be governed by and construed in accordance with the laws of [Your Location].
Jurisdiction: Legal actions will be brought in the federal or state courts located in [Your Location], and traders consent to the personal jurisdiction of such courts.
Dispute Resolution: MFFU is dedicated to resolving disputes amicably and efficiently. Traders are encouraged to communicate complaints or suggestions directly to MFFU via the contact details provided in GTC clause 11.2.
Negotiation: In the event of disputes regarding payments made for our services, both parties agree to initially attempt to resolve the matter through negotiation.
Binding Arbitration: If a resolution cannot be reached through negotiation, the parties agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association.
Waiver of Dispute Rights: By utilizing our services and agreeing to these terms, the TRADER waives all rights to dispute any payments made for our services. This clause is established to prevent misuse of the dispute resolution process and to protect the interests of both parties.