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CANCELLATION POLICY

This Cancellation & Refund Policy ("Policy") governs cancellations, refunds, and payment-related rights and obligations for products and services offered by MyFunded Futures, LLC ("Company," "we," "our," or "us"). This Policy is incorporated into and forms an integral part of the Company's General Terms & Conditions (the "Terms"). Capitalized terms not defined herein shall have the meanings assigned to them in the Terms.

By purchasing, accessing, or using any Company products or Services, you acknowledge and agree to be bound by this Policy and the Terms.

1. REFUND ELIGIBILITY

This section applies equally to One-Time Payment Plans and Legacy Subscriptions, including recurring renewal charges under a Legacy Subscription.

1.1. Eligibility for Refund

Refunds are available only if all of the following conditions are met:

  • You purchased an account, product, or Service directly from the Company;
  • No trading activity has occurred on the account, including placing trades, opening positions, or accessing market data;
  • Your refund request is submitted within fourteen (14) days of the original purchase date, or, for Legacy Subscriptions, within fourteen (14) days of the applicable renewal charge date; and
  • You submit your request to support@myfundedfutures.com.

1.2. Refund Amount

Eligible refunds will be issued as:

The amount paid minus a non-refundable USD $75.00 fee, which covers technology, platform, and market data costs incurred by the Company.

1.3. Method of Refund

Refunds will be issued to the original method of payment. A confirmation email will be provided once the refund is processed.

2. PAYMENTS FOR PRODUCTS AND SERVICES

2.1. Payment for Products, Services, Subscriptions, and Access

The Company may offer products, Services, subscriptions, or access to portions of the Website at a monetary cost. Except for Services or subscriptions subject to recurring billing provisions in the Terms:

  • all prices and availability may change at any time without notice,
  • promotions may not apply retroactively.

Purchases may occur:

  • directly through the Website; or
  • through a third-party affiliate or external provider.

If redirected to a third-party:

  • your purchase may be governed by that provider's terms,
  • you are solely responsible for reviewing such terms,
  • the Company assumes no liability for third-party claims, failures, or disputes.

2.2. Order Placement and Payment Processing

By placing an order, you agree to:

  • pay the price stated on the order summary or checkout page,
  • authorize the Company and its payment processors to charge your selected payment method,
  • assume responsibility for all purchases made under your account.

Payment processors may impose additional terms. The Company is not responsible for:

  • processor downtime,
  • rejected payments,
  • processor errors,
  • or resulting damages.

Unauthorized or fraudulent payment methods may result in suspension or termination.

2.3. Delivery of Purchased Products and Services

Upon successful payment:

  • products, Services, or access will be provisioned immediately;
  • digital delivery is deemed complete when access is granted—not when first used;
  • confirmation will be delivered via email.

Failure to log in, use the product, or complete an evaluation does not affect delivery status.

2.4. Refunds and Cancellations

Unless expressly stated otherwise, and subject to the Refund Eligibility section above, all purchases of products, Services, or access, including evaluations, resets, upgrades, software access, market data, platform fees, and account fees, are strictly non-refundable once the eligibility window or conditions in the Refund Eligibility section have lapsed or been failed, subject to the plan-specific terms below:

For One-Time Payment Plans: No additional terms beyond the statement above.

For Legacy Subscriptions: Recurring purchases may be canceled pursuant to the Billing section of the Terms. Past payments, including renewal charges, are non-refundable except as set forth in the Refund Eligibility section above, and future billing stops only if canceled with sufficient notice..

2.5. Third-Party Terms

If a purchase uses a third-party payment system:

  • their terms govern the transaction;
  • the Company is not responsible for third-party performance or errors;
  • you assume all risks associated with external processors.

The Company disclaims all liability related to third-party platforms, payment gateways, and checkout environments.

3. NON-REFUNDABLE CIRCUMSTANCES

Refunds will not be issued under any of the following:

  • You engaged in any trading activity, including opening positions or accessing market data;
  • Your refund request is outside the 14-day window;
  • You purchased a non-refundable product or Service;
  • The Company terminated your account for violating the Terms or Trading Rules.

Once any trading activity occurs, all fees are fully earned.

4. ACCOUNT CANCELLATION

4.1. User-Initiated Cancellation

One-Time Payment Plans. You may request closure of your account or discontinuation of access at any time by emailing support@myfundedfutures.com. Closing your account does not entitle you to a refund except as set forth in the Refund Eligibility section above, and does not affect any obligations, restrictions, or liabilities that arose prior to closure. 

Legacy Subscriptions. You may request cancellation at any time by emailing support@myfundedfutures.com. Upon cancellation, access to Services will be terminated, no refunds will be issued for prior payments, and recurring billing stops only if notice is received at least three (3) business days prior to renewal.

4.2. Effect of Cancellation

For both One-Time Payment Plans and Legacy Subscriptions, cancellations take immediate effect unless otherwise stated. Upon cancellation, access to Services will be terminated. 

Users are not entitled to:

  • prorated refunds,
  • reinstatement of access,
  • transfer or roll-over of unused time.

5. TERMINATION BY COMPANY

5.1. Grounds for Termination

The Company may terminate accounts immediately for:

  • violations of the Terms,
  • violations of Trading Rules,
  • fraudulent or suspicious activity,
  • unauthorized payment methods,
  • reputational harm to the Company,
  • legal, regulatory, or compliance issues.

Such determinations shall be in the Company's sole and absolute discretion.

5.2. Effects of Termination

Upon termination:

  • access will cease immediately;
  • no refunds will be provided;
  • balances, payouts, and account progress may be forfeited;
  • permanent bans may be imposed.

6. DISPUTE RESOLUTION FOR PAYMENT ISSUES

You agree to:

  • First attempt to resolve any payment dispute directly with the Company; and
  • Submit all payment-related concerns to support@myfundedfutures.com prior to initiating any chargeback, arbitration, or external dispute.

Payment disputes not resolved internally will follow the arbitration and dispute procedures outlined in the Terms.

7. PAYMENT DISPUTE WAIVER / CHARGEBACK PROHIBITION

Filing a chargeback or payment dispute for Services that have already been accessed or delivered does not constitute a legitimate billing dispute and may be treated as a breach of these Terms. If you believe you were charged in error, you agree to first contact the Company using the channels described in Section 6 before contacting your bank or card issuer. If a chargeback or payment dispute is filed for Services that were accessed or delivered, the Company may, following internal review:

  • Take any of the account actions described in Section 5 (Termination by Company), including suspension, forfeiture of balances or payouts, and permanent restriction from the Company's Services; and
  • Pursue recovery of the disputed amount and associated costs through the arbitration process described in the Terms, or through other lawful means where arbitration does not apply.

Nothing in this Section is intended to limit any right you may have under applicable law to dispute a charge with your card issuer or bank..

8. INCORPORATION BY REFERENCE

All terms related to:

  • arbitration and JAMS procedures,
  • class action and jury-trial waiver,
  • indemnification,
  • limitation of liability,
  • force majeure,
  • governing law and jurisdiction,
  • Privacy Policy,
  • Billing and recurring payments,
  • Trading Rules,
  • prohibited conduct,
  • and all other provisions

are incorporated by reference from the Company's Terms & Conditions and apply fully to this Policy. In the event of any conflict, the Terms shall control.

¹ All MFFU accounts operate in a simulated environment. Evaluation fees are non-refundable. See our Terms for full program details. All trades are executed on a demo basis and do not involve real capital. Customers who meet the required performance criteria may, at our sole discretion, receive an invitation to access live capital trading through one of our affiliated companies, by invitation only and subject to additional eligibility requirements and terms.

² Payouts are based on simulated account profits and are subject to rules compliance, trading day requirements, and firm review. See program Terms for full eligibility conditions.

Disclaimer: MyFundedFutures provides the information on this website for general informational and educational purposes only. It does not constitute investment, trading, tax, legal, or financial advice, and does not constitute an offer to buy or a solicitation to sell any financial product or derivative instrument. MyFundedFutures is not a broker-dealer, investment adviser, introducing broker, futures commission merchant (FCM), or money manager. You should consult your own advisors before engaging in any transaction.

Trading futures involves a substantial risk of loss and is not appropriate for every person. The use of leverage amplifies exposure and can lead to significant losses. You should only participate using an understanding of these risks, and nothing in our programs should be relied upon in deciding whether to trade your own capital.

Permitted Instruments: Participants may trade, within the simulated environment only, standardized futures contracts listed on regulated U.S. exchanges, including those operated by CME Group (CME, CBOT, NYMEX, and COMEX). Equities, equity options, cryptocurrencies, contracts for difference (CFDs), and over-the-counter (OTC) products are prohibited.

Simulated Performance: All MyFundedFutures evaluation and funded programs are conducted entirely in a simulated, non-executing environment. Participants are advised that hypothetical or simulated performance has inherent limitations. Unlike an actual performance record, simulated results do not represent real trading and may under- or over-compensate for factors such as slippage, liquidity, margin impact, and the psychological demands of live trading. Simulated results are often prepared with the benefit of hindsight. No representation is being made that any participant will or is likely to achieve profits or results comparable to those shown in any marketing, testimonials, or on-platform performance.

Program Performance¹: The data below is provided for informational purposes only and should not be interpreted as a guarantee, prediction, or representation of any future results. During the applicable measurement period:

All results occurred solely within a simulated environment and are not indicative of future results.

Testimonials: Testimonials reflect the personal experiences of the individuals involved and are not necessarily typical or indicative of what any other participant may expect. They are not a guarantee of future results, payout eligibility, or trading success. No compensation has been provided in connection with the testimonials presented herein.

For additional program terms, eligibility, jurisdictional limitations, media disclaimers, program integrity rules, intellectual property terms, and full program performance information, see our Disclaimer and Terms.

MyFunded Perpetuals is offered by Funding Perpetuals Holdings, Inc., a company separate from MyFunded Futures, LLC. MyFunded Futures' track record and performance history do not apply to MyFunded Perpetuals or its products.